FAQs
Can I modify or cancel my order after placing it?
Once an order is placed, it enters our processing system quickly to ensure swift dispatch. Therefore, we do our best with modifications or cancellations. Please contact our customer service at studioarcaya@gmail.com immediately if you need assistance.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to track your package in real-time.
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not, you have 30 days to make a return since the day the purchase was made. Please contact our customer service at studioarcaya@gmail.com and we will send you a Return Label.
Do you ship internationally?
Yes, we offer international shipping. Shipping costs and delivery times may vary depending on your location. Your shipping cost will appear at Checkout.
How can I contact customer support?
For any inquiries or assistance, you can reach our customer support team at studioarcaya@gmail.com. We're here to help!
Do you have the option to shop in-store?
Yes, we have a few stores that carry our products in Madrid.
Divlos Calle Juan Bravo 2, 28006, Madrid, Spain
Got It Plaza de San Anacleto 2, 28023 Madrid, Spain
Valyty Store c/ De Tamayo y Baus, 7
Do you have a pick up option?
Yes, we offer the option to pick up your purchase in Madrid at checkout.